Terms and Conditions Policy
BOXit & move offers visitors an environmentally eco-friendly rental moving boxes for residential and commercial customers.
This website is owned and operated by BOXit&move, with registered office in Luxembourg, 12, Rue du Laboratoire, L- 1911, authorization
No. 10109828/23.11.2019 and VAT LU31696233.
These Terms set forth the terms and conditions under which you may use our website and services as offered by us.
By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. These Terms and Conditions may be modified, so you should read it before placing an order.
Use of our website
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
All the information provided by the Customer via this website shall be true, ensuring the client the authenticity of all data communicated, as well as keeping this information updated so that it responds, at all times, to the actual situation of the client. In any case, the client shall be solely responsible for any false or inaccurate statements made and the damage caused to Boxit & move or any third party.
2. Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The contract will start with the acceptance of the same by the client, and you've done the first charge on your bank account and will be in effect until the return of the last of the boxes or objects that have in our possession.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.
2.1. Equipment. BOXit&move warrants to the customer that the equipment when delivered is in good condition and free of damages. Defects or discrepancies in equipment must be reported within 24h after the customer receives the equipment. After this time, is considerate the customer has received the equipment in good condition. If the equipment is determined to be defective, BOXit&move will replace the equipment at no additional cost, as soon as possible.
2.2. Rental period. The rental period begins from the date and time the moving kit is delivered to the date and time the moving kit is picked up by BOXit&move. The boxes can be rented for a minimum period of 2 weeks. The fees for the services offered and contracted may be modified.
2.3. Rental period extension. If the customer needs to keep boxes longer, he should send us an email within 24h before the end of the initial rental period. The rental period will be extended for an additional fee. The owner is under no obligation to grant an extension.
2.4. Delivery & pickup. The fee associated with the transport, both delivery and pick up, it is accepted by the customer at the time of each of the service requests. The price of transport both pick as a return for the rental of moving boxes may carry an additional charge in some geographic areas. The areas where we offer in-home service are classified as an A Zone (District of Luxembourg) where the delivery is free, B Zone (District of Grevenmacher) where we apply a single payment for the transport of 25€ and C Zone (District of Diekirch) for 35€.
The customer or an appropriate representative should be present at the time of delivery and pick up.
He must check and count the moving boxes and sign for care them and custody in good condition.
The time delivery and pick up will be communicated after we received the payment.
* Note: During Covid19 crise, delivery & pick up will be offered for free.
2.5. Early returns. If the customer wants to return boxes before the expiration of the renting period, he can send us an email and we will pick up the empty boxes as soon possible, but unfortunately, we cannot refund early returns.
2.6. Cancelation and no-show. In case the client changes his moving plans, he must contact us 24 hours before his scheduled delivery date to receive a full refund. If the order is canceled after this time or the client is not present at the delivery or pickup location at the date and at the time of delivery or pickup, there is a restocking charge of 50%.
2.7. Payment. The customer shall pay the Owner for the rental of the equipment the sum specified in the invoice. In addition, the customer acknowledges that she/he shall be liable to pay any additional charges:
2.7.1. Charges for cleaning equipment if it is returned in a dirty condition, which includes, but not limited to adhesive labels, pen marks, stains, spillage of fluids or food, unpleasant odors. The charge for cleaning is 5€/equipment.
2.7.2. Charges for replacement of lost, damaged and unreturned equipment. Equipment is considered unreturned if not returned at the end of the rent period. Equipment is considered damaged if it was improper to use, excessive wear, and tear or mishandling. The replacement cost for any lost, damaged and unreturned equipment is 30 € + VAT.
2.7.3. Buy boxes. If the customer wishes to buy our boxes, the price is 30€/box plus VAT. It is possible only at the end of the rental period.
2.7.4. Security deposit. The customer acknowledges his/her credit card will be kept on file for the duration of the rental period. Customer authorize owner to charge any permitted amount according to the above terms and conditions.
3. Retention of the right to change offers
We may, without prior notice, change the Services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
4. Ownership of intellectual property, copyrights, and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Claudia Matache, owner of Boxit & move. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
5. Right to suspend or cancel the user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
You agree to indemnify and hold the website owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
7. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall website owner, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, website owner assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
8. Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
9. Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
10. Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Luxembourg], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Luxembourg.